Client Relations Account Manager

Team Customer Experience
Location Gateshead, United Kingdom
Position Type Full time
Reference Number JR0609028

Job Description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for a Client Relations Account Manager to join our ever evolving commercial team and help us unleash the potential of every business.

What you’ll own as the Client Relations Account Manager - Payouts, you will be responsible for ensuring excellent and consistent rapport with Worldpay clients across all verticals. You will act as the primary liaison specifically for the payouts side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery.

• Ensure a positive and consistent relationship for one or more assigned clients

• Serve as primary point of contact to support payout problem resolution and ensure client retention

• Work closely with the product team and serve as a conduit to communicate the roadmap and ways of working

• Develop strong working relationships with assigned clients and Worldpay resources

• Coordinate with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accounts

• Identify and communicate potential high-volume events to all internal and external resources

What you’ll bring

The ability to establish and maintain effective working relationships, both internally as well as externally

• Organizational and time management skills

• Broad knowledge of Worldpay products and related services

• A strong aptitude to analyse and solve problems

• Prior banking or finance related experiences a plus

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

#LI-LH1

Client Relations Account Manager

Apply now

Our Benefits

Explore the benefits we offer to Worldpayers in the United Kingdom

My Health
We provide a healthcare allowance towards the costs of your health benefits, giving you the flexibility to choose the coverage you and your family needs across our medical, dental and healthcare cash plans. Our medical plan also includes a neurodiversity assessment pathway.
My Money
We offer access to a pension scheme with a company contribution of 9% of base salary if you contribute at least 3%. You can also own your personal finances through our Workplace ISA and GIA.
My Lifestyle
We offer Employee Assistance Programs to support through any changes that matter to you.
My Family
Our family inclusion network offers support for Worldpayers raising families and caring for family members.
My Protection
We offer company-funded life and income protection insurance with the option to purchase additional insurances, including critical illness for you and your partner, life insurance for your partner, and personal travel insurance.
My Time Off
We offer paid time off and public holidays so you can rest, recharge and spend time on what matters most.
My Specialized Support
We offer company-funded annual Health Assessments. We also provide free access to a Virtual GP for you and your family, and full funding for female Worldpayers to access our Menopause Support Plan.
My Specialized Support
We provide a monthly wellbeing allowance for you to spend on anything that supports your physical and/or mental wellbeing.

Application steps

Submit Your Application

Here's where we'll learn a little about you, why you want to join Worldpay, and why you'd be a good addition to our team. You'll also need to upload your resume and a cover letter too.

Application Review

Once you’ve submitted your application, Worldpayers will review it and see if you’re a good match for the role, team and culture. If you’re successful, we'll invite you for an interview where we can get to know each other better.

Interview with a Worldpayer

This is the time where we get to know you better, and your opportunity to learn more about us. The best way to thrive is to bring your whole self to the conversation. We’ll ask about your skills and experiences, as well as your career aspirations. Depending on the role, you might have multiple interviews with various Worldpayers.

Offer and Onboarding

The exciting part! If you’re the best candidate, your recruiter will be in touch to confirm your offer. If you accept, we’ll walk you through the next steps of what you can expect during your background check and onboarding process to get you ready to become an official Worldpayer.

Privacy Statement

Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Find your future role and become a WorldpayerFind future role and become a Worldpayer

Find your Worldpay career

Job Description

Are you ready to write your next chapter?

• Ensure a positive and consistent relationship for one or more assigned clients

• Serve as primary point of contact to support payout problem resolution and ensure client retention

• Work closely with the product team and serve as a conduit to communicate the roadmap and ways of working

• Develop strong working relationships with assigned clients and Worldpay resources

• Identify and communicate potential high-volume events to all internal and external resources

What you’ll bring

The ability to establish and maintain effective working relationships, both internally as well as externally

• Organizational and time management skills

• Broad knowledge of Worldpay products and related services

• A strong aptitude to analyse and solve problems

• Prior banking or finance related experiences a plus

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

#LI-LH1

Client Relations Account Manager

Apply now

Client Relations Account Manager

Job Description

My Health

My Money

My Lifestyle

My Family

My Protection

My Time Off

My Specialized Support

My Specialized Support

Find your future role and become a WorldpayerFind your future role and become a Worldpayer

Client Relations Account Manager

Job Description

My Health

My Money

My Lifestyle

My Family

My Protection

My Time Off

My Specialized Support

My Specialized Support

Find your future role and become a WorldpayerFind your future role and become a Worldpayer

Find your future role and become a WorldpayerFind future role and become a Worldpayer

Find your future role and become a WorldpayerFind future role and become a Worldpayer