Project Manager - Non Technical

About the team

Your objective is to ensure that each new business project is as successful and satisfying for the customer as possible, and revenue is generated as quickly as possible. You are the central go-to resource for all internal colleagues and external customers, participating in customer meetings with the commercial team and communicating with key internal stakeholders.

You will manage several customer projects at any time, delivering activity right first time, every time. You will translate a scope of work into a project plan containing milestones, deliverables, dependencies, critical path, and RACI for activities to be carried out to successfully achieve the agreed objective. You will also support the continuous improvement of the onboarding process by acting as voice of the customer.

What you’ll own

• Own the new opportunity through our internal processes
• You will accurately manage projects using clear and well maintained project plans from inception through to live, managing all internal and external stakeholders to ensure a smooth and seamless start to the customers’ Worldpay relationship
• Hold weekly project management calls with all relevant internal and external stakeholders
• Work in partnership with the customer Project Manager, agreeing joint actions, tasks and timelines
• Provide regular updates to the commercial team and leaders on project status, flagging risks and escalations
• Conduct retrospective assessments of your projects at their conclusion
• Contribute to our central risk register & lessons learned log

Where you’ll own it

You’ll own it in one of our EMEA offices in Europe. Our sites are hubs of activity, conversation, and openness. With inspiring, stylish workspaces we want people to feel excited to come and do their best work.

What you bring

• You are an independent worker within a team, demonstrating self-motivation and discipline
• You are a first-class communicator, with a focus on face to face and verbal communication
• You work with agility, passion, commitment, and strong personal ownership
• You are extremely well organised and proactive in all you do with excellent eye for detail
• You are creative and forward thinking with a good aptitude for problem solving
• You are customer focused including strong commercial acumen to recommend scope upgrades
• You have strong Microsoft PowerPoint and Excel experience
• You are willing to travel to other office locations when required including locations outside of the UK

Added bonus if:

• You are able to challenge the information you receive to test and validate it before acting
• You speak more than one language fluently, ideally German, French, Italian, Portuguese or Spanish
• You are experienced in project management and using PM tools
• You have experience working with Salesforce CRM tool, data, creating reports & dashboards
• You have a track record of dealing with major corporate customers at senior level

You have technical payments knowledge