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Business Analyst
Team Information Technology
Location Toronto, Ontario, Canada
Position Type Full time
Reference Number R0072004
Job Description
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.
Ready to take your career global?
Make your mark at one of the biggest names in payments. At Global Payments, technology and business insight come together to create seamless experiences for millions of businesses and consumers around the world. As a Business Analyst, you’ll play a vital role in turning business needs into scalable solutions that drive performance, efficiency and growth.
You’ll join a collaborative, high-energy team that works across business and technology functions to solve complex challenges, improve processes and deliver meaningful outcomes. Your expertise will influence how systems evolve, how teams work together and how we continue to innovate in a rapidly changing payments landscape.
In this role, you’ll bridge business goals and technical solutions, turning ideas into action. You’ll own the discovery and definition of business requirements, influence the design of impactful solutions and drive successful delivery from concept through implementation. Your work will create opportunities to improve client experiences, strengthen operational performance and help shape the future of commerce.
What you’ll own
Drive the analysis and definition of business requirements, transforming complex challenges into clear, scalable solutions that deliver measurable value.
Build trusted partnerships with business stakeholders, gaining deep insight into their goals and influencing outcomes that improve operational performance.
Shape system designs and business specifications that enable successful development, implementation and long-term adoption.
Lead discussions that align business needs, technical capabilities and project objectives, creating clarity and momentum across teams.
Identify opportunities to improve processes, system functionality and user experiences while balancing business priorities and technical feasibility.
Own the evaluation of business and system impacts, ensuring changes support strategic objectives and deliver the intended results.
Drive successful testing, implementation and deployment activities by defining expected outcomes, validating functionality and resolving issues before launch.
Create and maintain high-quality business and system documentation that strengthens knowledge sharing, compliance and operational continuity.
What you’ll bring
Bachelor’s degree in Computer Science, Management Information Systems, Business or a related field, or equivalent combination of education and experience.
4+ years of experience partnering with business stakeholders and end users to define requirements and deliver technology solutions.
Proven ability to analyze business challenges, evaluate solutions and translate requirements into clear business and system specifications.
Strong communication and facilitation skills, with the ability to build relationships and influence outcomes across cross-functional teams.
Experience creating process flows, business requirements, functional specifications and implementation documentation.
Strong problem-solving skills, sound judgment and the ability to manage priorities in a fast-paced environment.
Proficiency with Microsoft Word, Excel, PowerPoint and Visio, including business process mapping and workflow design.
It’s a bonus if you have
Experience working within payments, financial services or payment card industry environments.
Knowledge of scripting languages and data structures.
Familiarity with Unified Modeling Language (UML) and business analysis methodologies.
Experience supporting system implementations, testing, releases and post-production issue resolution.
Working toward or holding a Certified Business Analysis Professional (CBAP) certification.
Experience collaborating with both technical and business teams to deliver complex system enhancements and business transformation initiatives.
About the team
Our inclusive and global teams win together every day. We’re proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections – it’s unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.
What makes a Globalpayer?
Globalpayers think like a client, act like an owner and win as one team. We’re curious and innovative – always finding better ways to deliver impact. We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.
Does this sound like you? Then you sound like a Globalpayer. Apply now to take your career global.
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Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com.
